FAQ
Have Questions?
Broadband FAQs
1.Log-in to Hathway Self Care Portal on www.hathway.com
2.Click on “Payments” tab on the Left Menu Bar .
3.Check whether your Payment is reflecting .
4.Online Payments usually get updated within 30 mins to 4 hrs. 5.depending on the Bank / Payment Gateway . Payment thru Cash or 6.Cheque takes 12 hrs. to 24 hrs. to get updated
7.If your Payment is not reflecting then wait for the same to be updated
1.Log-in to Hathway Self Care Portal on www.hathway.com
2.Go to “My Dashboard” in the Left Menu Bar .
3.Click on “View More” under “ Current Plan”
1.Log-in to Hathway Self Care Portal on www.hathway.com
2.Go to “My Dashboard” in the Left Menu Bar .
3.Click on “View More” under “ Current Plan
4.Click on “UPGRADE” option on the Top left hand corner
5.You will get the Best Suited Plan towards upgrading your Account .
6.Select your preferred plan and click on Proceed.
7.Check the Total Renewal Amount
8.Select your preferred Payment Gateway.
9.Click on “PROCEED TO PAYMENT”
10.You will be redirected to the Payment Page.
Computers and other devices on a network must share a finite capacity of resources, and that’s true for wired and wireless (Wi-Fi) networks alike. However, the precise limits depend on multiple factors. Every device connected to your wireless network takes a bit more of the bandwidth Your router doesn’t think in terms of priorities. Instead, it thinks in terms of where capacity is needed and where it’s being used the most. It will pull indiscriminately in an attempt to keep all devices working at some level. On home networks, all devices normally share a single internet connection. The performance will start to degrade as more devices join the network and start using it simultaneously. Even just a handful of active devices streaming video or downloading files can quickly max out a shared internet link. A Wi-Fi router rated at 300 Mbps with 100 devices connected, for example, can only offer on average 3 Mbps to each of them (300/100=3).
To improve Speed on Wi-Fi , follow the below steps :-
1.Go to www.hathway.com , logg-in to Hathway Selfcare through your registered Mobile No.
2.Click on the “Speed Test” option in the Left Menu You may also directly open www.speedtest.hathway.com to do Speed.
3.Click on “Start” to commence the Speed Test.
4.Please ensure that you are only using a single device at the time of doing a Speed Test . Disconnect all other devices from the Wi-Fi.
Un-install unused programs: To remove these click “Start” then go to “Control Panel” then click “Programs and Features” and scroll through the list, uninstalling the ones you never use.
Delete Temporary Files: To get rid of all this clutter open “My Computer”, select your main drive, click the “Windows” folder then open the folder inside that called “Temp”. Use your mouse to right-click on the folder, and in the “View” options, choose “Details”. Once this is done, select all the files that are older than the current date and press the delete key. Then go to the Recycle Bin on your desktop and empty it.
Stop un-necessary Start ups: Whenever you switch on your PC some programs will automatically start to run in the background which will use your computer’s memory and make it slow . To disable these programs click Start and type “Run”. In the box that appears type “msconfig” and a box will appear, at the top click the “Startup” tab listing all the applications that run when your computer starts up. Either manually untick the ones that are unnecessary or click “disable all”, but be sure to keep vital things like antivirus going.
Get more RAM: When you try to work on several applications at once, such as email, internet, and word your computer may slow down . This is because you don’t have enough RAM. This is memory used by your PC to run the programs and can be easily upgraded
Get your software up to date Using older versions of a browser can seriously slow things down – especially if you’re looking at pages with lots of pictures or watching videos Upgrading to the latest version of the browser you use , like – Google Chrome, Mozilla Firefox, Safari or Internet Explorer – may really speed things up
Upgrade to a faster Network Adaptor: Your device’s network adapter should comply with the latest 802.11ac WiFi standard. Any network adapter that uses an older protocol (802.11n, 802.11a, 802.11b, or 802.11g) is not able to take advantage of very high speeds
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Reach Us
Location :
Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034.
southhelpdesk@hathway.net
Phone : 988456710